The way you deal with today’s frustration reflects the leader you’ll become tomorrow.

Frustration is an alarm clock;
a spotlight pointing:
a match burned too long.

Frustration is a gift that says pay attention.

Don’t get frustrated with frustration. Frustration is feedback on decisions and relationships.

Frustration’s goal:

The singular message of frustration is change.

1. Usually, it’s you.
2. Sometimes, it’s others.
3. Perhaps it’s processes and procedures.

Repeated frustration:

Frustrations that return want attention like neglected children.

Ignoring frustration makes frustration mad.

Successful leaders choose responses. Weak leaders react.

Choose who to be:

1. Welcoming. Open up don’t close down. “Come in, let’s talk.”
2. Calm. Cool down don’t heat up. Nothing says confidence more than calmness during frustration.
3. Able. Assume a do-something posture.

Bonus: Optimistic. Express optimism while acknowledging realities.

Choose what to do:

1. Acknowledge don’t ignore. “That’s frustrating,” is better than, “It’s not that bad.”
2. Run toward not away. Deal…